Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Medical and mental health history
• Treatment plans and progress notes
• Emergency contact information
• Payment and insurance information
• Communication preferences

How We Use Your Information

We use your personal information to:

• Provide mental health services and treatment
• Communicate with you about appointments and care
• Process payments and insurance claims
• Maintain accurate medical records
• Comply with legal and regulatory requirements
• Improve our services and patient care

Confidentiality & Security

We are committed to protecting your privacy and maintaining the confidentiality of your mental health information. Our security measures include:

• Secure electronic health records with encryption
• Limited access to patient information on a need-to-know basis
• Regular security audits and updates
• Staff training on privacy and confidentiality
• Physical security measures for paper records
• Compliance with HIPAA and Kenyan data protection laws

Information Sharing

We do not share your personal information with third parties except in the following circumstances:

• With your explicit written consent
• When required by law or court order
• To prevent harm to yourself or others
• For treatment coordination with other healthcare providers
• For insurance billing purposes (with your consent)
• For quality assurance and peer review (anonymized when possible)

Data Retention

We retain your medical records for a minimum of 7 years from your last visit, as required by Kenyan healthcare regulations. After this period, records may be securely destroyed or archived according to legal requirements.

Your Rights

You have the right to:

• Access and review your medical records
• Request corrections to your information
• Request restrictions on how we use your information
• Receive a copy of your records
• File a complaint about privacy violations
• Withdraw consent for information sharing (with limitations)

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or direct communication. The effective date of this policy is September 21, 2025.